Communication & Club Emails
Communication & Important Emails
How Bedford Eagles communicates with families before and throughout the basketball season.
How We Communicate
Bedford Eagles communicates electronically with families throughout registration, Player Classification and the basketball season.
Before teams are formed, email is our primary communication method. After teams are finalized, families will also use the RAMP Team App for regular team communication.
Families are responsible for providing a current email address during registration and monitoring Bedford Eagles communications throughout the season.
Do Not Miss Bedford Eagles Emails
Bedford Eagles uses RAMP to send registration, classification and other important club communications.
Although the message is from Bedford Eagles, the sender address may appear as:
mailer@rampmx.com
Please add mailer@rampmx.com to your contacts or safe-sender list.
Check your Inbox, Junk, Spam and Promotions folders regularly, particularly during registration, Player Classification and team formation.
Important: Do Not Unsubscribe
Please do not unsubscribe from Bedford Eagles emails sent through RAMP.
If you unsubscribe, Bedford Eagles cannot simply add your email address back to the mailing list.
To restore your subscription, you must contact RAMP Interactive directly so they can verify your request.
Email: support@rampinteractive.com
How to Whitelist Bedford Eagles Emails
Gmail
- Add mailer@rampmx.com to your Google Contacts.
- If a Bedford Eagles email appears in Spam, open the message.
- Select Report Not Spam.
- Check the Promotions tab for expected Bedford Eagles emails.
Outlook / Hotmail
- Add mailer@rampmx.com to your Contacts.
- Open your Junk Email settings.
- Add the address to Safe Senders and Domains.
- If a Bedford Eagles message appears in Junk, mark it as Not Junk.
Apple Mail / iPhone / iPad
- Add mailer@rampmx.com to your Contacts.
- If a Bedford Eagles email appears in Junk, open the message.
- Move the message from Junk to your Inbox.
- Continue checking Junk when expecting important club communication.
Classification Emails Require Timely Attention
Player Classification takes place over a short period, and schedules or player groupings may change as Bedford Eagles works through registration numbers and evaluation results.
Families may occasionally receive updated information for a classification session taking place the following day.
Please monitor the email address used during registration closely throughout the entire classification and team-placement process.
How Communication Changes During the Season
Before Teams Are Finalized
Email is the primary communication method.
Families may receive:
- Registration confirmations and updates
- Player Classification schedules
- Changes to classification groups or times
- Player placement information
- Other instructions requiring action
After Teams Are Finalized
The RAMP Team App becomes an important tool for regular team communication.
Families may receive:
- Practice and game schedules
- Schedule changes and cancellations
- Team announcements
- Attendance or availability requests
- Information from coaches and team managers
RAMP Team App
Once players have been assigned to finalized teams and the rosters have been entered into RAMP, families will be able to access their team information through the RAMP Team App.
Please enable app notifications. Coaches, team managers and club administrators may use the app for time-sensitive team updates.
Bedford Eagles may still send club-wide information by email, so families should continue monitoring both email and the Team App throughout the season.
When Will My Team Appear in the App?
Team information will not appear immediately after Player Classification.
Players must first be assigned to finalized rosters and those rosters must be entered into the club system.
Practice schedules may also take additional time. Bedford Eagles must assign available gym space across many teams, and access to school gyms is not always confirmed until late September.
Continue monitoring your registration email until you receive confirmation that team communication is available.
Help Us Stay Connected With You
- Use an accurate and regularly monitored email address during registration.
- Add mailer@rampmx.com to your contacts or safe-sender list.
- Check Junk, Spam and Promotions folders.
- Read classification emails promptly.
- Do not unsubscribe from RAMP emails.
- Enable RAMP Team App notifications once your team is available.
- Notify Bedford Eagles if your contact information changes.
Bedford Eagles Website
The Bedford Eagles website is the primary source for general club information, registration details, program information, policies and frequently asked questions.
Once teams are formed, team-specific schedules and updates are communicated through coaches, team managers, email and the RAMP Team App.
Communication Quick Answers
Common questions about Bedford Eagles email and team communication.
I registered but have not received any emails. What should I do?
Check your Junk, Spam and Promotions folders and search for messages from mailer@rampmx.com. Add the address to your contacts or safe-sender list.
I accidentally unsubscribed. What should I do?
Bedford Eagles cannot restore an unsubscribed email address. Contact RAMP Interactive at support@rampinteractive.com and request that your subscription be restored.
Why can’t I see my child’s team in the RAMP Team App?
Team information will not appear until the player has been assigned to a finalized roster and that roster has been entered into RAMP.
Should I continue checking email after joining the Team App?
Yes. The Team App is used for many team-specific updates, but Bedford Eagles may continue sending club-wide and important administrative information by email.
